Develop and execute growth strategies to expand InsightMe services and retain users.
Collaborate with Marketing and InsightMe teams to increase the client base, including new, returning, and power users.
Design and implement user-friendly systems, policies, and procedures to optimize customer experience.
Lead product lifecycle processes, including research, user mapping, and system improvements.
Enhance partner (speaker, facilitator, etc.) performance through structured systems and processes.
Act as a Product Owner, aligning InsightMe’s development with customer and operational team needs.
Gather and analyze customer feedback and data to identify best practices and areas for improvement.
Supervise the team in providing technical support, customer education, and service utilization guidance.
Collect, analyze, and report on InsightMe’s performance, offering insights and recommendations.
Ensure accurate data-driven decision-making and continuously improve reporting systems.
Stay updated with industry trends to enhance InsightMe’s services and user experience.
Qualifactions:
Bachelor's degree in Psychology
Proven 1-2 years experience in project management or a related field, including developing program for webinars, community events, online classes, and workshops.
Strong research and analytical skills with the ability to contextualize findings and develop strategies for user engagement and retention.
Excellent communication and interpersonal skills, with the ability to negotiate and collaborate with internal and external stakeholders.
Proficient in using project management tools and familiar with online learning platforms and community management tools.
Highly organized, self-motivated, and capable of managing multiple projects simultaneously while meeting deadlines.